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The Importance of Online Ordering Systems in Restaurants

Food ordering processes have evolved significantly since COVID-19. Before the pandemic, food and beverage establishments mostly relied on physical Point-of-Sales (POS) systems and required customers to queue up in line to order their meals. However, after restrictions were lifted, they began introducing QR ordering systems to minimise interactions between people and speed up the turnaround time. They are a crucial part of restaurants and the benefits that businesses can reap from them are endless. Read on to find out more.

Learn More: How To Boost Customer Experience With Your POS System

1. Streamline Ordering Process and Management

Traditionally, orders are taken at a counter and sent into the kitchen for preparation. Whatever changes made to it will go through the same process too. While this is going on, there may even be orders coming in from various delivery platforms. This influx can become difficult to manage when sets of active and cancelled orders are received all together. 

The Importance of Online Ordering Systems in Restaurants

A solution to this problem is switching over to online management systems, where every order, whether it is from an in-store customer or a delivery app, can be collated in one place for organisation and better visibility. Whenever an order is placed, it is immediately sent to the kitchen so that the staff can start cooking instantly. This helps streamline day-to-day operations to make processes more efficient. An effective management system reduces the risk of making mistakes as well. 

2. Manage Sales Reports Effectively

Handling your restaurant’s finances is crucial as it enables you to easily figure out if it is making money. Another great benefit of online ordering systems is that it automatically calculates your revenue at the end of the day, week, and month, to give you precise information about your sales. The amount across all platforms—delivery and in-store sales—are consolidated in one device to provide clear reports without you having to look into cash registers, different applications, and manually tally your earnings.

3. Track Ordering Trends

An online QR ordering system organises all order information and allows you to track data such as who your regular patrons are, what is your most popular item, and more. It can even offer feedback forms to gather opinions about your food and service. These insights give you an idea of how to improve your menu offerings and operations to build up a loyal customer base.

4. Convenient and Cost-Effective

QR ordering systems are extremely convenient and cost-effective in many ways.

Firstly, customers are given the freedom to take their time to browse through your e-menu before deciding on what to have. They also get to order comfortably in their seats instead of waiting in a queue.

Secondly, it eliminates the need for physical menus, and even allows you to make instant updates to your e-menu.

Convenient and Cost-Effective POS systems

Thirdly, instead of investing in multiple POS systems and self-service kiosks in your restaurant, a single system can generate multiple QR codes for each table and manage all your orders for you. This cuts down costs and the number of employees needed on shift.

Online ordering systems are excellent at streamlining food and beverage operations and can help your processes run more smoothly. Interested in adopting a QR ordering system? Suntoyo Technology is an IT industry service provider offering a variety of softwares to support business operations. Find out more about our solutions here