Digitalisation has been the buzzword for many businesses in the modern era. That has only accelerated with the advent of the cloud, the Internet of Things (IoT), and other technologies, with more and more organisations seeking to adopt digital solutions to empower their business and improve their services while scaling efficiently.
As an entrepreneur in the fast-paced and ever-evolving F&B industry, you will need to keep up with these trends and improve your service offerings to remain competitive, especially when your competitors are likely to do the same. One solution is to invest in a smart F&B point-of-sale (POS) system. With this technology, you can enhance your business’s accuracy, efficiency, and overall customer experience. Read on to learn how.
Learn More: A Beginner’s Guide To Restaurant Management Systems
1. Real-Time Connectivity With Kitchen Management Solutions
How often have you noticed a delay in service because your waiting staff has to note down and input orders manually at the counter? Even a handful of such instances can be one too many, as customers often do not appreciate long waiting times.
By providing your employees with portable POS devices that are linked to a kitchen display system situated at the restaurant’s back of house, you can facilitate seamless ordering. Upon attending to a customer, their orders are instantly sent to the kitchen, enabling your chef to begin preparation immediately without delay.
That increases efficiency and reduces waiting times, and you can prevent incorrect orders arising from an employee’s illegible handwriting. Manual labour is also reduced, freeing your service crew to engage more actively with the customers or be deployed where needed.
2. Digitise Order Taking With QR Ordering
Speaking of streamlining your order-taking to increase efficiency, you can also consider implementing a QR ordering system to allow customers to browse an e-menu, place their orders, and make payments conveniently through their smartphones.
Not only does it enable more efficient order processing. You can also eliminate the need for physical menus and cash transactions while minimising contact with staff, making it an excellent option for businesses looking to provide a contactless customer experience.
In addition, you can gather valuable customer data, such as order history and preferences, enabling you to tailor special promotions and loyalty programmes that attract customers to patronise your business.
3. E-Wallet Integration Helps Futureproof Your Business
At the end of the day, the goal of every business is to entice customers to make a transaction. So, why not make it easier for them to do so? Given that contactless payment is now king, with customers often making purchases via payWave or their e-wallets, you are missing out if you have not already made the switch.
By integrating Tap on Any Device technology with your restaurant POS system, you can transform any smartphone or tablet into a checkout point, eliminating long lines and enabling transactions wherever the customers prefer. As a result, the need for traditional, bulky cash registers diminishes, allowing for cost savings while enhancing customers’ experience with your business.
4. Manage Employee Schedules With Ease
Do you find it tedious to manage your employees’ schedules? That may be the case if you are still performing the task manually. However, with a modern F&B POS system, you can easily track employee hours and make on-the-fly updates. That is ideal for situations where you have to make a last-minute change to the scheduling because an employee is suddenly unavailable.
Moreover, most modern POS solutions can provide businesses with valuable data and reports on peak sales and busiest hours. With this information, you can quickly determine how many employees you will need on the clock at any given time.
Digitising your F&B business can be as simple as ABC when you work with the correct POS system provider in Singapore. So, if you are looking for the ideal restaurant POS system, look no further than Suntoyo Technology for assistance.
Contact us today to learn how our POS and kitchen management solutions can help streamline your F&B operations.