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The Importance of Online Ordering Systems in Restaurants

Food ordering processes have evolved significantly since COVID-19. Before the pandemic, food and beverage establishments mostly relied on physical Point-of-Sales (POS) systems and required customers to queue up in line to order their meals. However, after restrictions were lifted, they began introducing QR ordering systems to minimise interactions between people and speed up the turnaround time. They are a crucial part of restaurants and the benefits that businesses can reap from them are endless. Read on to find out more.

Learn More: How To Boost Customer Experience With Your POS System

1. Streamline Ordering Process and Management

Traditionally, orders are taken at a counter and sent into the kitchen for preparation. Whatever changes made to it will go through the same process too. While this is going on, there may even be orders coming in from various delivery platforms. This influx can become difficult to manage when sets of active and cancelled orders are received all together. 

The Importance of Online Ordering Systems in Restaurants

A solution to this problem is switching over to online management systems, where every order, whether it is from an in-store customer or a delivery app, can be collated in one place for organisation and better visibility. Whenever an order is placed, it is immediately sent to the kitchen so that the staff can start cooking instantly. This helps streamline day-to-day operations to make processes more efficient. An effective management system reduces the risk of making mistakes as well. 

2. Manage Sales Reports Effectively

Handling your restaurant’s finances is crucial as it enables you to easily figure out if it is making money. Another great benefit of online ordering systems is that it automatically calculates your revenue at the end of the day, week, and month, to give you precise information about your sales. The amount across all platforms—delivery and in-store sales—are consolidated in one device to provide clear reports without you having to look into cash registers, different applications, and manually tally your earnings.

3. Track Ordering Trends

An online QR ordering system organises all order information and allows you to track data such as who your regular patrons are, what is your most popular item, and more. It can even offer feedback forms to gather opinions about your food and service. These insights give you an idea of how to improve your menu offerings and operations to build up a loyal customer base.

4. Convenient and Cost-Effective

QR ordering systems are extremely convenient and cost-effective in many ways.

Firstly, customers are given the freedom to take their time to browse through your e-menu before deciding on what to have. They also get to order comfortably in their seats instead of waiting in a queue.

Secondly, it eliminates the need for physical menus, and even allows you to make instant updates to your e-menu.

Convenient and Cost-Effective POS systems

Thirdly, instead of investing in multiple POS systems and self-service kiosks in your restaurant, a single system can generate multiple QR codes for each table and manage all your orders for you. This cuts down costs and the number of employees needed on shift.

Online ordering systems are excellent at streamlining food and beverage operations and can help your processes run more smoothly. Interested in adopting a QR ordering system? Suntoyo Technology is an IT industry service provider offering a variety of softwares to support business operations. Find out more about our solutions here

What Features To Look Out For When Purchasing a Self-Ordering Kiosk

Home > Blog > What Features To Look Out For When Purchasing a Self-Ordering Kiosk

By now, you are probably familiar with a self-ordering kiosk. After all, this machine is one of the first things you see when you step into any fast-food chain. So what has prompted the adoption of this restaurant automation technology? It is all about providing customers with the best possible service.

A self-ordering kiosk allows customers to easily and independently place their orders without waiting in long queues, which speeds up the ordering process. This benefits both the food establishment and the customer. The customer spends less time getting their food, resulting in a more positive experience. Meanwhile, the restaurant eliminates long queues from forming, putting off potential customers from entering the establishment.

It sounds like a win-win scenario, right? No wonder these machines are becoming more popular in Singapore. As an owner of an F&B business, if you are looking to get in on the action, we say go for it! But don’t be hasty. Let us help you make an informed purchase by sharing the crucial features you should have in your self-ordering kiosks.

Learn More: Why Self-Ordering Kiosks Are The Future For Restaurants

Feature #1: Seamless touchscreen display

Seamless touchscreen display self-ordering kiosks Singapore

Thanks to the prevalence of smartphones and tablets, many customers have no problem navigating a self-ordering kiosk. However, an unintuitive touchscreen display can lead to a frustrating experience for any customer. Imagine clicking on a particular item or wanting to navigate to another page only for the machine to remain unresponsive to your touch.

After a couple of failed attempts, a customer will likely leave in frustration, costing you potential sales, or worse, a bad review. Therefore, it is imperative that your self-ordering kiosks offer customers a seamless navigating experience, allowing them to order with ease. We recommend getting a machine with a capacitive touchscreen feature. This display screen is similar to our smartphones and offers seamless and accurate navigation capabilities. 

Feature #2: Intuitive kiosk interface

When your customers are placing their orders, they want to see everything on offer. Therefore, the photos and contents of each food item should be clearly displayed. Your customers must also be able to navigate your e-menu easily. A larger screen helps in this regard and allows you to display clear instructions on how to use the machine, thereby improving customer experience.

An intuitive kiosk interface also helps with upselling, as you can easily display cross-selling prompts and menu modifiers front and centre to boost average check size. However, your kiosks’ customer dashboard should encompass more than an easy-to-view e-menu. The main goal is to shorten the customer’s journey from ordering to payment.

Feature #3: Have various payment options available

Have various payment options available self-ordering kiosks Singapore

Customers are increasingly looking for convenience nowadays. This includes having the choice of selecting their desired payment options. So your self-ordering kiosks must be equipped with card readers to handle magstripe, EMV, and NFC (Near Field Communication) cards. Bonus points if the system supports mobile payment applications like PayNow and PayLar!.

However, you should keep in mind that some customers, particularly the elderly, may prefer cash payments. So it is a good idea to ensure your self-ordering kiosks have a cash input option. You can also have a cashier on standby to accommodate any customer who wants to pay with cash.

Feature #4: Integrate with your existing POS system seamlessly

Your POS system is the centralised hub of your entire restaurant operations, linking front-end operations to back-end operations (food preparation). As such, you would want to ensure your self-ordering kiosks can be easily integrated with your current POS system to ensure your restaurant continues operating without a hitch.  

Seamless integration of these two solutions enables your restaurant to run more efficiently while lowering manpower costs. Your customers also get to enjoy smooth and fast service, leaving a positive, lasting impression on them. Good service can often be the difference between a one-off and a repeat customer.

Now that you have a clear idea of what to look for in your self-ordering kiosks, it is time to begin your search in earnest. However, if you still have several lingering questions, our team will be glad to assist you in identifying your ideal kiosk. Do not hesitate to contact us today to learn how we can help you!