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How To Reduce the Risks Of Employee Theft At Your Restaurant

Home > Blog > How To Reduce the Risks Of Employee Theft At Your Restaurant

Your employees are the lifeblood of your restaurant. Without their effort and commitment, it would be near impossible to ensure the continued success of your business. So as the owner of a restaurant, and the leader of your employees, you would want to establish trust with your staff and give them autonomy to produce their best work for your business.

Unfortunately, what you may overlook through this rose-tinted lens is a very credible threat to your restaurant – employee theft. In fact, employee theft is more common than you think, accounting for 75% of all inventory shortages and 4% of sales. To make matters worse, about 75% of staff steal from their workplace on at least one occasion. 

As you can see, repeated internal theft can be harmful to your business. So how do you balance having adequate security protocols while providing your employees with the trust required to run a successful restaurant in Singapore? If you are scratching your head for an answer, fret not. Read on to learn how to reduce the risks of employee theft at your restaurant. 

Tip #1: Get an F&B POS system

Get an F and B POS system-F and B POS system Singapore

How you manage your cash transactions in your restaurant can limit your vulnerability to employee theft. The more intuitive your cash management system is, the more obvious it will be when the register is short. For example, an F&B POS system with the appropriate software can project the expected cash at the end of each business day based on the transactions keyed into the system. As such, it will be immediately apparent to management whenever there is a discrepancy with the recorded cash. 

The benefit extends beyond security, as an F&B POS system also simplifies cash management tasks for your staff, enhancing efficiency. It can also prevent order discrepancy and improper billing, which can result in dissatisfied customers. When an employee takes a customer’s order through a handheld ordering device, you can rest assured that the data is sent accurately to the cashier and kitchen staff.

Learn More: A Beginner’s Guide To Restaurant Management Systems

Tip #2: Adjust staff settings and access controls

You should always be aware of which employees have passcodes or keys. After all, the safekeeping of these access control measures is an essential responsibility. However, it is recommended to minimise the number of employees with access to the passcodes and keys to reduce the risk of after-hours crime. And if there is an incident, you can narrow down the pool of suspects to those with access.

You should also consider limiting what your employees can and cannot do when inputting orders and taking payments. For example, a sneaky employee may receive payment for a bill of $100 before voiding the check and taking the cash for themselves. Since the voided check will not show up on the total amount, the POS report total for the day will tally with the amount in the electronic cash register.

An F&B POS system with customisable controls can help avoid such situations. With the option to set up each staff member with specific permissions based on their role, you can enjoy greater oversight. The example shared above can be easily prevented because manager permission would be required to void the check.

Tip #3: Implement an effective surveillance system

Implement an effective surveillance system-F and B POS system Singapore

Implementing a surveillance system in your restaurant serves as an effective deterrence against brazen criminals. The ideal spot to install the security camera is at the location where your electronic cash register is situated. You may understandably have concerns about how your employees will react, but you can reassure them that the cameras can protect them from wrongful accusations. 

If theft were to occur in the workplace, you can immediately get to the bottom of the issue by reviewing the security footage. Remember, reviewing a questionable situation does not have to be done with any level of suspicion. So no accusations should be made until sufficient evidence is collected. This way, you still retain the trust of your employees while maintaining the necessary level of security in your restaurant.

Tip #4: Train employees with security in mind

Alas, it is impossible for you to be everywhere at once. In these moments, your employees are your eyes and ears on the ground. So it is essential to empower them to come forward when they notice any suspicious behaviour. Let them know what you expect from them and whom they can approach if they spot anything suspicious. 

Your handling of such situations is also crucial. If your punishment or approach is viewed poorly by other employees, this may discourage anyone from coming forward in the future. Therefore, you must be fair and transparent about how you would like your employees to handle theft reporting.

Now that you have an answer to the question, “How to prevent employee theft”, what is your next step going to be? Remember, by taking proactive steps to minimise internal theft, you are investing in the longevity of your business. And if you do not have one already, an F&B POS system can provide you with greater control and insight into your staff’s actions, serving as a vital tool in employee theft prevention.

If you need help choosing the most suitable F&B POS system for your restaurant, do not hesitate to contact Suntoyo Technology. Our team will be glad to assist you with selecting your ideal system.

A Beginner’s Guide To Restaurant Management Systems

Home > Blog > A Beginner’s Guide To Restaurant Management Systems

Are you the owner of an F&B establishment in Singapore? In that case, a restaurant management system (RMS) should be high on your priority list. In fact, almost every modern food establishment utilises this piece of technology to manage their business.

However, if the first thought that pops into your head is, “What is a restaurant management system?”, fret not. Let us clarify what this system entails and outline the benefits of adopting it for your establishment.

What is a restaurant management system?

A restaurant management system is a form of POS system catering to bars, cafes, restaurants, and other establishments in the F&B industry. A typical RMS setup generally includes both hardware and software, including a barcode scanner, cash register, receipt printer, and more. 

These features are conveniently packaged into one comprehensive tool to improve the efficiency of your restaurant. Moreover, it is designed to integrate seamlessly with other software applications, allowing you to customise an F&B POS system that suits your business needs.

So what separates a restaurant management system from other POS systems? Unlike other conventional POS systems, RMS encompasses all your back-end needs, such as keeping track of your employee schedules and inventory. It also offers features unique to the F&B industry, like the ability to send orders directly from the customers’ table to the kitchen, ingredient-level inventory updates, and a kitchen display system.

Why should you use a restaurant management system?

Naturally, the features present in each restaurant management system are different depending on the software it utilises. However, the core benefits provided by an RMS are generally identical. Let us share the perks you can enjoy when you adopt a restaurant POS system for your business.

Benefit #1: Prevent wrong orders

Restaurant Pos System Prevent Wrong Orders

You would rightfully be displeased if a waiter mixed up your order and served an incorrect dish to your table. Unfortunately, this is an all too common issue that many restaurants face. Such errors often lead to improper billing and dissatisfied customers, which are usually precursors to a bad review. 

Fortunately, such problems can be easily resolved with a reliable F&B POS system. When an employee takes a customer’s orders through a handheld ordering device, you can rest assured that the data is sent accurately to the cashier and the kitchen staff, preventing any billing or order discrepancy from occurring.

Benefit #2: Efficient staff management

Restaurant Pos System Efficient staff management

Do you have too many employees on duty at specific times and then find yourself short-staffed on other occasions? That undoubtedly seems like poor resource management. A restaurant management system can analyse the peak periods in your business and suggest the appropriate number of staff you require for a particular shift. This allows you to better plan your employees’ schedules. As a result, you will never find yourself short-staffed again during busy periods.  

Benefit #3: Improve your customer relationship management

Restaurant Pos System Improve your customer relationship management

Many restaurants in Singapore now offer loyalty incentive programmes to entice customers to patronise their business regularly. So why do these businesses go the extra mile to implement such initiatives? Because they work! In a study conducted by Bond, around 71% of consumers believe that their loyalty programme was a meaningful part of their relationship with the brand. 

Naturally, you do not want to be left behind by your competitors. An F&B POS system with CRM features can help you record essential customer information, such as their name, contact, and transaction history. This data allows you to push customised deals and promotions to specific customers based on their past purchases and interests. It also allows you to provide better after-sale service, leaving a positive, lasting impression on your customers.

Learn More: How To Boost Customer Experience With Your POS System

As you can see, there are plenty of reasons why every F&B business should adopt a restaurant management system. However, some entrepreneurs shy away from adopting a restaurant POS system due to its high implementation cost. 

If you share a similar sentiment, here is some good news that may persuade you to change your mind. The current PSG grant offered by the government subsidises up to 70% of the cost of a modern POS system, making it more affordable for F&B owners to integrate this technology into their existing business models. 

Moreover, you will find that the benefits of a restaurant management system far outweigh its cost. So what are you waiting for? If you need help choosing the most suitable system, do not hesitate to contact Suntoyo Technology. Our team will be glad to assist you with selecting your ideal F&B POS system.