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All You Need to Know About Climate Vouchers and RedeemSG As a Retailer

Energy efficiency concept. energy efficient house building rate label audit for sustainable development. Person use smartphone with energy efficiency rating on virtual screen.

If you sell electronic appliances, stepping into the world of government voucher redemption can at first feel a bit overwhelming. But trust us, it’s worth the effort! Taking the time to understand the process not only highlights the best of what your business has to offer but also helps you attract more customers who are eager to save and go green.

Feeling stumped by the recently expanded Climate Friendly Households Programme (CFHP), and wondering how to get your business involved with Climate Vouchers? You’re not alone. To make things easier, we’ve put together some key points to get you started. Once you’re up to speed, joining the Climate Voucher discussion will be a breeze.

What Are Climate Vouchers?

The Climate Friendly Households Programme (CFHP), launched on 28 November 2020 by NEA and PUB, aims to help HDB households reduce their energy and water consumption while saving on utility bills. From 15 April 2024, all HDB households will be eligible for $300 in Climate Vouchers to purchase energy- and water-efficient appliances and fittings—including new additions like direct current fans, washing machines, and water closets—as part of the enhanced programme encouraging households to further reduce their environmental impact. 

The vouchers, valid until 31 December 2027, facilitate climate action by lowering energy consumption, reducing utility costs, and mitigating greenhouse gas emissions.

The Role of RedeemSG in Climate Vouchers

RedeemSG, developed by GovTech’s Open Government Products, is a digital voucher system that streamlines the issuance and redemption of government vouchers. It supports agencies like NEA/PUB and PA in managing initiatives such as the CDC and Climate Vouchers. The platform enables agencies to set up campaigns, define eligibility criteria, and select participating merchants with ease. 

Eligible households can claim their Climate Vouchers on RedeemSG by logging in via Singpass, simplifying the process for both merchants and consumers.

Signing Up as a Merchant with RedeemSG

To participate in the programme, your company must sell at least one of the 10 eligible products and have a physical Point of Sale (POS) system. Thus, purely online transactions are not supported. Your POS system must be able to connect to the internet for real-time voucher redemption via API integration, configure a whitelisting module to ensure the vouchers are solely used for NEA/PUB-approved items, and support QR code scanning, as outlined in the Climate Vouchers’s FAQ section

Retailer onboarding will be managed directly by NEA.

Who Are Eligible for Climate Vouchers?

Each HDB household is entitled to one set of Climate Vouchers under the enhanced Climate Friendly Households Programme (CFHP), amounting to $300. To qualify, the individual must be a Singapore Citizen or Permanent Resident with a residential address registered at an HDB flat.

Households that previously claimed vouchers expiring on 20 March 2024 are eligible to claim a new set of vouchers, valid until 31 December 2027.

How to Claim and Use Climate Vouchers

Only one household member can claim the vouchers on behalf of the family. However, the claimant can share the unique SMS link with other members. To redeem, simply visit this link, tap on Climate Vouchers, log in via Singpass, and receive the SMS.

To use the vouchers, present proof of address along with the voucher, select the amount to spend, and display the QR code for the retailer to scan. Do note that vouchers can only be redeemed at participating retailers equipped with a compatible physical POS system. Most consumers search for participating retailers nearby using the map available here.

How to Encourage Consumers to Use Climate Vouchers

Fortunately, most consumers are eager to use their Climate Vouchers, as the initiative by NEA and PUB serve as both a cost-saving measure and a step towards a greener future. The programme practically markets itself as a win-win and long-term solution. 

However, as a retailer of water- or energy-efficient products, it can be beneficial to highlight or reinforce that you accept Climate Voucher redemptions. Use channels like social media, newsletters and in-store signage to inform customers of the option. With the recently expanded scheme, you could be attracting even more environmentally-conscious shoppers to your store. 

Activate Climate Voucher Redemptions with Suntoyo’s Solutions

Suntoyo is one of Singapore’s most trusted Point of Sale (POS) system providers, supporting over 1,000 merchants with cutting-edge technology. With our modern, intuitive software and hardware, we help businesses stay relevant and thrive in an ever-evolving marketplace—whether it’s processing transactions, tracking inventory, or managing customers’ needs.

As a Climate Voucher-approved POS vendor, Suntoyo bridges the gap between sustainability and seamless business operations with our physical POS systems. Schedule an appointment with us to find out how we can support your business in accepting Climate Vouchers. Plus, we’re eligible for the Productivity Solutions Grant (PSG). Don’t miss out on this opportunity, check out our F&B and Retail packages to save both your customers and yourself money!

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