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Digitise Your F&B Business With A Restaurant POS System

Posted on by admusr_suntoyo

Digitalisation has been the buzzword for many businesses in the modern era. That has only accelerated with the advent of the cloud, the Internet of Things (IoT), and other technologies, with more and more organisations seeking to adopt digital solutions to empower their business and improve their services while scaling efficiently.

As an entrepreneur in the fast-paced and ever-evolving F&B industry, you will need to keep up with these trends and improve your service offerings to remain competitive, especially when your competitors are likely to do the same. One solution is to invest in a smart F&B point-of-sale (POS) system. With this technology, you can enhance your business’s accuracy, efficiency, and overall customer experience. Read on to learn how.

Learn More: A Beginner’s Guide To Restaurant Management Systems

1. Real-Time Connectivity With Kitchen Management Solutions

salad and soup

How often have you noticed a delay in service because your waiting staff has to note down and input orders manually at the counter? Even a handful of such instances can be one too many, as customers often do not appreciate long waiting times. 

By providing your employees with portable POS devices that are linked to a kitchen display system situated at the restaurant’s back of house, you can facilitate seamless ordering. Upon attending to a customer, their orders are instantly sent to the kitchen, enabling your chef to begin preparation immediately without delay.

That increases efficiency and reduces waiting times, and you can prevent incorrect orders arising from an employee’s illegible handwriting. Manual labour is also reduced, freeing your service crew to engage more actively with the customers or be deployed where needed.

2. Digitise Order Taking With QR Ordering

scanning QR code using phone

Speaking of streamlining your order-taking to increase efficiency, you can also consider implementing a QR ordering system to allow customers to browse an e-menu, place their orders, and make payments conveniently through their smartphones.

Not only does it enable more efficient order processing. You can also eliminate the need for physical menus and cash transactions while minimising contact with staff, making it an excellent option for businesses looking to provide a contactless customer experience. 

In addition, you can gather valuable customer data, such as order history and preferences, enabling you to tailor special promotions and loyalty programmes that attract customers to patronise your business. 

3. E-Wallet Integration Helps Futureproof Your Business

completed mobile payment

At the end of the day, the goal of every business is to entice customers to make a transaction. So, why not make it easier for them to do so? Given that contactless payment is now king, with customers often making purchases via payWave or their e-wallets, you are missing out if you have not already made the switch.

By integrating Tap on Any Device technology with your restaurant POS system, you can transform any smartphone or tablet into a checkout point, eliminating long lines and enabling transactions wherever the customers prefer. As a result, the need for traditional, bulky cash registers diminishes, allowing for cost savings while enhancing customers’ experience with your business.

4. Manage Employee Schedules With Ease

woman and man smiling

Do you find it tedious to manage your employees’ schedules? That may be the case if you are still performing the task manually. However, with a modern F&B POS system, you can easily track employee hours and make on-the-fly updates. That is ideal for situations where you have to make a last-minute change to the scheduling because an employee is suddenly unavailable. 

Moreover, most modern POS solutions can provide businesses with valuable data and reports on peak sales and busiest hours. With this information, you can quickly determine how many employees you will need on the clock at any given time.

Digitising your F&B business can be as simple as ABC when you work with the correct POS system provider in Singapore. So, if you are looking for the ideal restaurant POS system, look no further than Suntoyo Technology for assistance.

Contact us today to learn how our POS and kitchen management solutions can help streamline your F&B operations.

A Beginner’s Guide To Restaurant Management Systems

Posted on by admusr_suntoyo

Home > Blog > A Beginner’s Guide To Restaurant Management Systems

Are you the owner of an F&B establishment in Singapore? In that case, a restaurant management system (RMS) should be high on your priority list. In fact, almost every modern food establishment utilises this piece of technology to manage their business.

However, if the first thought that pops into your head is, “What is a restaurant management system?”, fret not. Let us clarify what this system entails and outline the benefits of adopting it for your establishment.

What is a restaurant management system?

A restaurant management system is a form of POS system catering to bars, cafes, restaurants, and other establishments in the F&B industry. A typical RMS setup generally includes both hardware and software, including a barcode scanner, cash register, receipt printer, and more. 

These features are conveniently packaged into one comprehensive tool to improve the efficiency of your restaurant. Moreover, it is designed to integrate seamlessly with other software applications, allowing you to customise an F&B POS system that suits your business needs.

So what separates a restaurant management system from other POS systems? Unlike other conventional POS systems, RMS encompasses all your back-end needs, such as keeping track of your employee schedules and inventory. It also offers features unique to the F&B industry, like the ability to send orders directly from the customers’ table to the kitchen, ingredient-level inventory updates, and a kitchen display system.

Why should you use a restaurant management system?

Naturally, the features present in each restaurant management system are different depending on the software it utilises. However, the core benefits provided by an RMS are generally identical. Let us share the perks you can enjoy when you adopt a restaurant POS system for your business.

Benefit #1: Prevent wrong orders

Restaurant Pos System Prevent Wrong Orders

You would rightfully be displeased if a waiter mixed up your order and served an incorrect dish to your table. Unfortunately, this is an all too common issue that many restaurants face. Such errors often lead to improper billing and dissatisfied customers, which are usually precursors to a bad review. 

Fortunately, such problems can be easily resolved with a reliable F&B POS system. When an employee takes a customer’s orders through a handheld ordering device, you can rest assured that the data is sent accurately to the cashier and the kitchen staff, preventing any billing or order discrepancy from occurring.

Benefit #2: Efficient staff management

Restaurant Pos System Efficient staff management

Do you have too many employees on duty at specific times and then find yourself short-staffed on other occasions? That undoubtedly seems like poor resource management. A restaurant management system can analyse the peak periods in your business and suggest the appropriate number of staff you require for a particular shift. This allows you to better plan your employees’ schedules. As a result, you will never find yourself short-staffed again during busy periods.  

Benefit #3: Improve your customer relationship management

Restaurant Pos System Improve your customer relationship management

Many restaurants in Singapore now offer loyalty incentive programmes to entice customers to patronise their business regularly. So why do these businesses go the extra mile to implement such initiatives? Because they work! In a study conducted by Bond, around 71% of consumers believe that their loyalty programme was a meaningful part of their relationship with the brand. 

Naturally, you do not want to be left behind by your competitors. An F&B POS system with CRM features can help you record essential customer information, such as their name, contact, and transaction history. This data allows you to push customised deals and promotions to specific customers based on their past purchases and interests. It also allows you to provide better after-sale service, leaving a positive, lasting impression on your customers.

Learn More: How To Boost Customer Experience With Your POS System

As you can see, there are plenty of reasons why every F&B business should adopt a restaurant management system. However, some entrepreneurs shy away from adopting a restaurant POS system due to its high implementation cost. 

If you share a similar sentiment, here is some good news that may persuade you to change your mind. The current PSG grant offered by the government subsidises up to 70% of the cost of a modern POS system, making it more affordable for F&B owners to integrate this technology into their existing business models. 

Moreover, you will find that the benefits of a restaurant management system far outweigh its cost. So what are you waiting for? If you need help choosing the most suitable system, do not hesitate to contact Suntoyo Technology. Our team will be glad to assist you with selecting your ideal F&B POS system.

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